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• How to Order
• Payment Options
• Package Delivery Options
• Sales Tax and Import Duties
• Return Policy
• Additional Policies
• Contacting Customer Service

How to Order
When you're ready to order a software package directly from Stagecast, simply go to our Stagecast Store Order Page to order online, or order by mail, fax or phone. Schools and home schools may order from Stagecast or from the resellers that serve your area.

To purchase a digital download version, please visit our download store.

Payment Options

We accept the following methods of payment:

• Master Card
• Visa
• American Express
• Discover
• PayPal
• Purchase order (for orders by mail or fax only)
• Check (for orders by mail only)

Notes:

• Purchase orders for less than $200 must be accompanied by a check.
• All credit cards will be charged in U.S. Dollars.
• All checks must be in U.S. Dollars.

Package Delivery Options

Domestic (U.S.) Priority Mail:
This is available for orders to be shipped within the United States. No tracking of shipments is available with this method. Stagecast will not be responsible for any packages lost in transit. An order for a product that is in stock will usually be shipped within 48 hours, via the U.S. Postal Service. Most packages will arrive in seven to ten business days, depending on where you live. Fee: $5.95.

Domestic (U.S.) Expedited (1-3 days):
This is available for orders to be shipped within the United States. This option provides complete package tracking services. An order for a product that is in stock will usually be shipped within 48 hours, via FedEx 3-day. Most packages will arrive in one to three business days, depending on where you live. Fee: $15.95.

International Priority Mail:
This is a more economical method of shipment for orders to be shipped to most countries other than the United States. No tracking of shipments is available with this method. Stagecast will not be responsible for any packages lost in transit. An order for a product that is in stock and that is placed by 1pm Pacific Time, Monday through Friday, will in most cases be shipped that business day, via Global Priority Mail. Your order may require up to 48 hours to process for delivery, however. Most packages will arrive in two to five business days, depending on where you live. Fee: $13.95.

Back Orders: If we do not have the ordered item in stock, the order will be entered as a backorder. The product will be shipped to you as soon as it becomes available, by the method of shipment you originally specified.

Sales Tax and Import Duties

U.S. Consumer Orders:
All orders for products for the home or business are tax exempt with the exception of orders shipped to California. All orders shipped to California will be charged the appropriate tax rate applicable to your location.

U.S. School Orders:
Most orders from a U.S. school or school district are tax exempt. Please specify your tax exemption certificate number.

International Orders:
Import duties or other fees may be levied when your order clears your local customs.  Please consult your local Customs regulations for specific information.

There is never any risk when you purchase Stagecast Software. If you are not completely satisfied with your purchase, simply return it for a full refund (less shipping and handling) within 60 days of purchase.

To return your product, send the software to:

Stagecast Software
Attn: Returns
1325 Howard Avenue #705
Burlingame, CA 94010-4212, USA

Please include a copy of your sales receipt, packing slip or invoice, along with a brief note of explaining why you are returning your program.

Stagecast reserves the right not to fulfill orders which are incomplete or inaccurate. Stagecast will make reasonable efforts to contact customers to correct information, but will not be responsible for late shipments or shipments not sent due to incomplete or inaccurate orders.

For phone orders, because incoming information is oral, Stagecast shall in no way be liable to customers for any errors or omissions in the transmission of calls.

Sales shall be governed by the laws of the United States and the State of California. Both parties submit to jurisdiction in California and further agree that any cause of action arising under this Agreement shall be brought in a court in San Mateo or Santa Clara County, California.

Customers agree to indemnify, defend, and hold Stagecast harmless from and against any and all claims, suits, proceedings, liabilities, damages, penalties, fines, costs, and expenses (including, without limitation, reasonable attorney's fees and costs) incurred by or imposed upon Stagecast except in the case of gross negligence or willful misconduct on the part of Stagecast, any of Stagecast's employees, its contractors or agents, in the course of processing orders for Stagecast's software.

Contacting Customer Service

Customer Service: The Customer Service staff are available Monday through Friday, 9:00 a.m. to 5:00 p.m., Pacific Time. Contact the Customer Service Center with questions about your order or to send a change of address notice. You can reach us by:

• Phone: 1-650-599-0399
• Fax: 1-650-599-0355
• E-mail: customer_service@stagecast.com
• Mail:

  Stagecast Software
  Attn: Customer Service
  1325 Howard Avenue #705
  Burlingame, CA 94010-4212, USA

Technical Support: If you have questions regarding the software itself, please see our Technical Support Options.