Support Request Form


	Support Request Form

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Please use this form to report bugs or other problems you encounter while using Stagecast products. You may also use this form to request new features or to submit "How Do I ..." requests. In general, please review the product documentation before contacting us.

For other questions or comments, please send email to Stagecast.

Thank you. Your contributions are appreciated.

PRODUCT INFORMATION
Software
Operating System
Browser Software

Your Computer Configuration	Examples: Toshiba Pentium III 700, Windows XP, JRE, MSIE 6.0 PowerMac, Mac OS X 10.3, Safari 1.3 In Windows, open the System Properties, and on Mac, open the System Profiler to check your system configuration.
Advanced Users Only	If you are using anything other than the default Java VM installed with Creator, please specify here. Example: JDK 5.0
How much memory does your computer have?

Your Processor Speed	Examples: 700 Mhz; 1 Ghz
BUG/FEATURE INFORMATION
What are You Reporting?	Bug Feature How Do I ...
Detailed Description of Bug or Requested Feature	Describe the problem or feature. For a problem, describe what you were trying to do and the steps necessary to reproduce the problem. (If you are on a Mac, please include the output file, if available - see below for more information).
Severity of Bug	Cosmetic. The screen looked wrong, but otherwise things worked. Limits Functionality. Could not continue as planned. Crashes Application. I had to relaunch Stagecast Creator. Crashes System. I had to restart the computer.
Can You Reproduce the Problem?	Yes No


USER INFORMATION
Name
Company/School
Email Address
Phone Number
Please note: The user information you provide here will be used for Stagecast internal purposes only.

Mac Output File:

If an exception occurs while you are working in Creator on the Mac, Stagecast Creator will create an output file. It would be of great assistance to us if you would send us this text file, along with a note describing the context in which it occurred. The output file is called StagecastCreator.out, and it will be located in the Stagecast directory on your Mac computer.